Fred Reichheld

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Kevin McDonald

This is an interesting website - I was drawn to this while studying Verizon for an individual MBA project. I found that they refer to the NPS (Net Promoter Score) so it seems that they are at least interested in what the customer thinks and what their competition is up to.

Very intersting concept - to boil profits down in this way. Perhaps we may see Verizon allow carryover minutes someday?



HBR means Harvard Business Review.The main thing in many business companies what they are doing is to extend their habituated bad profits in the companies working profile. So, newly entered industries are rapidly gaining share by adopting customer friendly policies.really this article is highlighting the bad profit problems. Every company that aspires to good profits and true growth in their organization should follow this examples as a ticks and tactics.

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