This is my last post to the Net Promoter Blog. I write this, having moved on from Satmetrix to pursue other opportunities. But I sit here thinking about what I would write and I can’t escape the learnings from my career at Satmetrix. I learned more about Customer Experience then I ever thought possible. My only regret is that I wished I learned these things earlier in my career. One of the tidbits that sticks out is that employee loyalty translates into customer loyalty (i.e., Service Profit Chain methodology.) How a company treats its employees can say a lot about how they will treat its customers.