Richard Owen

About Richard

  • President and CEO of Satmetrix Systems, Owen is responsible for all aspects of strategy and day-to-day operations. Prior to Satmetrix, Owen was Chairman and CEO of NASDAQ-traded AvantGo, Inc., the leading provider of Enterprise Mobility Solutions to Fortune 1000 companies. AvantGo was successfully sold to Sybase, Inc. Prior to Avantgo, Owen spent eight years at Dell Computer Corporation in various executive positions, most recently as vice president of Dell Online Worldwide.

Blog Master Notes

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  • Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

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Rob Englin

After going to a Verizon store I was asked to visit a site and complete a question was presented...The Ultimate Question...I gave them a 9. Our retail shoe store gave out 400 self addressed postcards with the Ultimate Question to 400 buying 100 back...90 were a 10 or 9, 9 were an 8 or 7, and 1 was a 6, for a 89% NPS. Now we're doing it again 4 months later...400 to buying customers...I'll let you's great!!!

Rob Englin

The results came in a few days after my last post on Nov.8th. Out of 400 postpaid postcards included with the merchandise of buying customers (just like the last time) the first 100 we got back showed 97 Promoters-2 neutral-and i Detractor for an improved NPS of 96...up from 89 four months ago WOO HOO!!!

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