In case you missed these, a few colorful and contrasting posts from around the web.
Home Depot is apparently measuring Net Promoter Score and reports it in their earnings call. Only on a financial call would someone talk about a 480 basis points improvement in NPS. Vocabulary notwithstanding, they are thinking about it the right way: benchmarked against other retails and a measure of how business investments are starting to impact their customers favorably.
I've seen conflicting data in the press around the NPS for Microsoft Vista. You can decide for yourself if you think Vista has a majority of promoters, but I will say this for Microsoft: NPS is getting into the fabric of product design. I especially like this reference from the Access development team on their blog tying their product innovations directly back to NPS scores. Nice work.
Finally, in the category of Net Promoter detractors, I could not resist this link, where the author suggests a better approach than NPS might be the new gymnastics scoring system we have been watching in Beijing. Really? Perhaps they should have read "A ten isn't necessarily perfect in new scoring system for Gymnastics," in the New York Times. That article goes on to quote Mary Lou Retton as saying, about the new Olympic system, “It’s hard to understand,” she said. “I don’t even understand it.” Indeed, about the old system she said: “It’s simple. People get it, and you don’t have to explain it."