Ok, there are too many tongue-in-cheek opportunities for pointing out the coincidence between John Denver's famous homage to the mountains and the Democratic National Convention starting today. What we can say with some confidence is that it doesn't refer to their chosen candidate's Net Promoter Score.
Continue reading ""Rocky Mountain High" means "Relatively High"" »
I was slow to pick up MetroPCS's NPS focus on their quarterly investor conference call, but it was a pretty good story for them.
Continue reading "NPS Economics: Hello, Hello, Hello" »
In case you missed these, a few colorful and contrasting posts from around the web.
Continue reading "Net Promoter Around the Internet" »
"Answering the ultimate question" - our upcoming Net Promoter book - is now posted on Amazon.com. It's going to be some time before it ships, but hey, it's already discounted. So much for list prices, but this blog is not about a shameless plug for the book. OK, it's not only about a shameless plug for the book.
Continue reading "If I could get my latte while browsing the web, bookshops would really be in trouble..." »
Last week I flew on Kingfisher from Bangalore to Trivandrum. Not, I might add, a regular commute for me.
As the airline industry is in such a mess here in the US, it was interesting to experience an airline in India. Especially interesting to experience an airline that spun off from a beer company.
Continue reading "Beer and airlines! Just think of the obvious synergies...." »
Maeve Naughton blogs about the Net Promoter Certification in a recent post. I've had the pleasure of joining several of the certification classes to date, but Maeve sums up it up better than I could.
Continue reading "Certification: I Want to Believe" »
