Now that we have learned the importance of correctly classifying customers (see my previous blog, Identifying Decision-Making Despots), this seems like a good time to embark on a mission of search and rescue. Personnel critical to the success of your corporation have been abducted, and many of them have been absent for quite some time. As you understand the full breadth of this conspiracy, you realize that nobody seems to understand that they are even missing! For all intents and purposes, they are simply non-existent.
If this sounds like an episode from the X-Files, then you are right about one thing: The truth is out there.