If you are one of the increasing number of companies adopting the NPS as a corporate objective, then your salary may already be linked to improvements in your company's Net Promoter Score (NPS). But here's a technique anyone can use to get a salary rise using the psychology behind the NPS.
To describe the technique – known as the Hawthorne Effect – it's best to go back in time… to the 1920's, and to the Hawthorne production plant of Western Electric, just outside Chicago. Researchers from MIT and Harvard were investigating the link between working conditions at the Hawthorne plant and employee productivity. To do this, they tested a number of new working conditions, inviting employees to give their opinion on whether they should be rolled out. The researchers found that whatever it was they asked employees to feedback on, employees recommended it.
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