Conference Bloggers

  • Emilia Brad - Director, Strategic Accounts, Satmetrix
  • Colin Brogan - Director, Business Consulting, Satmetrix
  • Aisling Hassell - Vice President, Customer Experience and Online, Symantec
  • Tom Kehler, Vice President, General Manager Community, Satmetrix
  • Laurie Weisberg, Sales Director, Satmetrix
  • Denise Wymore, Culture Consultant

Bain & Company

Using Net Promoter to Drive Organizational Learning - Emilia Brad

Rob Markey, Partner and Head of Global Customer Strategy Practice with Bain & Company, spoke about using NPS to drive organizational learning at three levels:

  1. Executive or strategic
  2. Management or process
  3. Front-line employee

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Posted at 07:58 PM in B2B, Bain & Company, Best Practices, Emilia Brad | | Comments (0)