Marrying a Global Standard with Local Ownership - Aisling Hassell

Phil Clement, CMO of Aon Corporation, had an interesting story based on his company's NPS program. It shows how you can scale a program around gathering NPS and drive it down into the operational level. Aon has 43,000 employees out of 425 acquisitions! Companies that grow through acquisition have some challenges: they buy versus recruit talent and buy vs home grow products.