Suhail Khan: Energising Your Business around NP - Swiss Re

My second session was another enjoyable interactive presentation delivered by Steve Dee from Swiss Reinsurance Company (Swiss Re). The session, which included everything from teaching the audience a magic trick (pulling a rabbit out of a hat, literally, ok, albeit a baby stuffed plush rabbit) to covering the Net Promoter program efforts at Swiss Re, was full of insightful data suggestions that can help companies who are just starting the NP journey.