The Things We Learned in London (1 of 2)
Part 1: Leaping into the Net Promoter Domain
I am writing this blog on the plane ride home from the Net Promoter Conference in London. As I ponder the success stories I heard at the conference – stories from GE Real Estate, Aggreko, Philips, Groupe Neuf Cegetel, and other prominent firms – it occurs to me how critical Net Promoter has become for these businesses. Many attendees who were “on the fence” at the outset of the conference have jumped over to join the Net Promoter community. Success is contagious.
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