Net Promoter Day Bloggers

  • John Abraham, General Manager, Net Promoter Programs
  • John Abraham leads the Net Promoter business unit at Satmetrix. His group is responsible for best practice exchange, conferences, training & certification, and online services for companies using Net Promoter to drive improvements in customer loyalty. Prior to joining Satmetrix, John was with Risk Management Solutions (RMS), a leading risk management software and consulting firm, where he was responsible for marketing, training services, knowledge management, and customer loyalty programs. Prior to RMS, he worked as a management and systems consultant with Booz Allen Hamilton and Accenture. John has an MBA from the Stanford Graduate School of Business.

Marc Anné

Using Customer Feedback to Deepen Business Relationships

Marc Anné – Orange Business Services

Orange Business Services offered an excellent B2B case study to balance out the day. OBS is one of the world’s largest B2B telecom companies with a network covering 220 countries and territories, and customer service centers in 166 countries. If you are from Europe, you probably know of Orange as either a consumer or a business telecom provider.

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Posted at 02:50 PM in B2B, benchmark, closing the loop, Marc Anné, non-responders, Orange Business Services | | Comments (2)