Ralph has been writing about great service since his first best seller book in 1986. He started with an old Chinese proverb…that says that someone who doesn’t smile should not open a store. This one really woke up the crowd…he challenged the crowd about France’s reputation as a country that is not particularly service focused. Wow, this guy knows how to spin a funny story. He made our own experience better for the day (now that’s customer experience!) with his humor and his passion for customer service.
Net Promoter Day Bloggers
- John Abraham, General Manager, Net Promoter Programs
- John Abraham leads the Net Promoter business unit at Satmetrix. His group is responsible for best practice exchange, conferences, training & certification, and online services for companies using Net Promoter to drive improvements in customer loyalty. Prior to joining Satmetrix, John was with Risk Management Solutions (RMS), a leading risk management software and consulting firm, where he was responsible for marketing, training services, knowledge management, and customer loyalty programs. Prior to RMS, he worked as a management and systems consultant with Booz Allen Hamilton and Accenture. John has an MBA from the Stanford Graduate School of Business.
Books
Categories
- AIG
- Alexandre Murat
- Arnaud Pochebonne
- B2B
- B2C
- Bain & Co
- benchmark
- Books
- Brand Advocacy
- closing the loop
- correlation
- Customer Experience
- Customer Loyalty
- customer segmentation
- Domenico Azzarello
- employee NPS
- Expedia
- For Seasons
- Golden Rule
- John Abraham
- Ludovic Philippo
- Marc Anné
- Martin Green
- multi-cultural approach
- Nespresso
- non-responders
- opinion leaders
- Orange Business Services
- Philippe Danielski
- public relations
- Ralph Hababou
- Satmetrix
- Service Gagnant
- Sony Style
- Weber Shandwick
- white paper
- word-of-mouth
- WOW
