Net Promoter Day Bloggers

  • John Abraham, General Manager, Net Promoter Programs
  • John Abraham leads the Net Promoter business unit at Satmetrix. His group is responsible for best practice exchange, conferences, training & certification, and online services for companies using Net Promoter to drive improvements in customer loyalty. Prior to joining Satmetrix, John was with Risk Management Solutions (RMS), a leading risk management software and consulting firm, where he was responsible for marketing, training services, knowledge management, and customer loyalty programs. Prior to RMS, he worked as a management and systems consultant with Booz Allen Hamilton and Accenture. John has an MBA from the Stanford Graduate School of Business.

AIG

Multi-Cultural Approach and Decentralized Management at AIG

Philippe Danielski shared with us AIG’s approach to Net Promoter in a very decentralized, multi-cultural setting, and how important it is for them to have an approach that convinces the different operating units of the value of new ideas and processes. I have to give Philippe credit for his very honest and straightforward introduction around the current situation at AIG, which has been in the press a lot lately because of the financial crisis. What Philippe helped me understand is the size and scope of AIG’s underlying insurance business, which has served clients around the world well for years, and continues to do so despite the unfortunate realities of the current financial crisis.

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Posted at 09:50 AM in AIG, B2B, B2C, multi-cultural approach, Philippe Danielski | | Comments (0)