One of my clients is firmly grasping the concept of Net Promoter – and is committed to make it be a part of their plan in 2008. To set their goals, they scanned the materials that were readily at hand: information from The Ultimate Question with aggregate and summarized high and low Net Promoter performance scores and published materials they had seen on Net Promoter Scores out in the marketplace.
Jeanne Bliss
About Jeanne
- Jeanne Bliss spent 25 years reporting to CEOs, leading the customer experience inside Lands’ End, Coldwell Banker, Allstate, Mazda, and Microsoft corporations. Author of Chief Customer Officer: Getting Past Lip Service to Passionate Action, she now runs CustomerBLISS, located at http://www.customerbliss.com.
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