Miami Was Hot - Now on to London!

The recent NPS conference in Miami was an extraordinary event. More than 400 attendees heard from a wide variety of firms that are successfully implementing NPS, including Aon, eBay, Symantec, Four Seasons, A&E Television Networks, and GE. I was most impressed with the speakers’ candor, commitment, and creative problem solving. It’s obvious to me that NPS practitioners in many different industry sectors are coming rapidly down a steep learning curve.